Terms of Business

These Terms of Business govern the contract between Spring View Apartment (registered: Belair, Kingstown, Saint Vincent and the Grenadines).

Check in / Check out

Check-in is from 08:00am to 19:00pm, please confirm the estimated time in which you will arrive at the property. If delayed, please don't worry, you can contact us to rearrange new meeting time.

Spring View Apartment do not have a reception; therefore we will expect to meet guest upon arrival at the main Apartment entrance in order to give access and conduct a full check in / move in tour of the apartment including instructions on how to operate appliances. if you need to check in outside check in hours, please use the special request section when booking.  

Check-out at Spring View apartment is by 12:00 (Mid Day) on the day of departure unless otherwise agreed upon in advance. Failure to vacate by this time may result in further charges.

Availability and Booking

 Availability of accommodation at rates shown may be subject to change and or restricted to certain periods. you may be asked to secure your booking by pre payment. reservation can be made via our booking request form or simply contact us.

TEL: +1784 526 76 51  /  494 0543

EMAIL: Springviewapartment@gmail.com

We are available to take bookings from Monday - Sunday 08:00am to 20:00pm, Eastern Caribbean time.

Alternatively, contact us outside these hours on:

TEL: +44 745 501 3286 

Monday - Sunday 08:00am to 20:00pm GMT,UK TIME.

We reserve the right to refuse, at our sole discretion, any booking made with us.

It is important to thoroughly review all details and dates before finalizing your booking, as any errors or omissions could potentially lead to your reservation being cancelled. Additionally, we recommend obtaining travel insurance that includes coverage for cancellations, medical emergencies, and loss or damage to personal belongings. It is always better to be prepared for any unexpected events that may occur during your stay. 

Bookings are confirmed only when Spring View Apartment have accepted the booking by sending you a Booking Confirmation by email and have taken payment, unless otherwise agreed in writing. For any booking to be confirmed by Spring View Apartment, a payment date and method must be agreed in advance.

Should payment not reach Spring View Apartment within the required time we reserve the right to suspend or cancel any bookings made and any deposit paid may be forfeit.

Please note that Spring View Apartment have a strict age restriction policy of guests being no younger than 18 years old unless specifically agreed in writing. Photographic identification may be requested upon arrival, and if this is not presented or if the guest does not comply with the age restriction, the booking will be cancelled without a refund.

It is important to review all details in the booking confirmation carefully and notify us immediately if there are any inaccuracies. Spring View Apartment will make corrections to any obvious errors within 7 days of issuing the confirmation, or no later than 24 hours before your arrival date if it is within 7 days of booking. If any material changes are not acceptable, a full refund may be provided.

We appreciate your understanding and cooperation with these policies to ensure a smooth and enjoyable stay at Spring View Apartment.

Payment

Your full payment is taken at the time of move-in / check-in otherwise arranged, this is non refundable or transferable.

Cancellation & Amendments

All cancellations and amendments must be made in writing. A charge will be levied in respect of reservations, which are subsequently cancelled, or in the case of non-arrival. 

If the appropriate cancellation notice is not given in writing prior to the proposed arrival date the total cost of the accommodation will be charged, unless we are able to re-let the accommodation at the same rate. We recommend that appropriate insurance is taken out especially for longer stays. Please note there will be a administration fee for any confirmed bookings which are subsequently amended.

Whilst every effort is made to fulfil, your requests, unfortunately we cannot guarantee these and failure to do so will not constitute a breach of contract. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to accept the changed arrangements as notified or cancel your reservation and receive a full refund of monies paid.

Early departures are treated as cancellations and the Guest is not entitled to a refund for the remaining number of nights unless agreed in writing. Non-arrivals are treated as cancellations and you will not be entitled to a refund. 

Spring View Apartment will be under no further obligation or liability for losses or expenses arising from the cancellation. There are no further circumstances for which Spring View Apartment will be liable for a refund.

Collection of keys

Keys are to be collected and returned, unless otherwise agreed at Spring View Apartment. It is important to keep the keys safe and secure during your stay.

When checking out, please return all keys. Failure to return keys may result in a lost key fee being charged to your account.

As standard we provide one key per bedroom (one bedroom Apartment = 1 key, 2 bedroom apartment = 2 keys)

If you require additional keys or have any special requests regarding key collection or return, please let us know and we will do our best to accommodate your needs.

Special request

All special requests will be considered when allocating bookings but cannot be guaranteed.

Car parking

Car parking is provided free on site at customers risk.

Payment

Your full payment is taken at the time of move-in / check-in otherwise arranged, this is non refundable.

House keeping

We employ our own housekeeping and maintenance teams who are all friendly, trustworthy and highly trained individuals.

Please note the weekly clean will not include the washing of dishes or removal of excess rubbish. The apartments are to be left in a clean and tidy manner, failure to do so will result in an additional cleaning charge.

The housekeeping service at Spring view Apartment is typically provided on a weekly basis, but we can customize it to suit your specific needs for an additional fee. To make arrangements during your booking or stay, please speak with a member of staff of use the special request box when making your booking .

Additionally, we can supply extra bed linen and towels upon prior request, although an additional charge may apply for this service as well.

The Guest agrees to maintain the apartment in a reasonably clean and tidy condition throughout their stay. In the event that the apartment is left in an unreasonable and excessively unclean state upon departure, Spring View Apartment reserves the right to charge the Guest for the additional cleaning required, at a rate of $30 per hour.

Furthermore, the Guest agrees to immediately report any maintenance issues that arise during their stay to the staff of Spring View Apartment. Prompt reporting is essential to prevent further damage to the apartment or any of its contents.

Maintenance

We understand that in order to deliver the highest standard of service it is necessary to ensure that our properties are well maintained and inspected on a regular basis. We have a maintenance support team available to change light bulbs and handle and small day-to-day issues. 

If a maintenance visit is necessary then this will be arrange at a convenient time for you as we always respect guest’s privacy during their stay with us. The Guest is responsible for taking all reasonable care of the apartment and its content. The Guest agrees to keep the accommodation and any of its content in the same state of repair and conditions as at the commencement of the stay.

Complain & comments

Any complain or comment regarding your stay should be made by calling:

TEL: +1784 526 76 51  /  494 0543

EMAIL: Springviewapartment@gmail.com

We are available from Monday - Sunday 08:00am to 20:00pm, Eastern Caribbean time. Alternatively, contact us outside these hours on: TEL: +44 745 501 3286 

Please note that complaints are more easily resolved while you are still in the property.24 hrs. after check-out you should receive a feed back form in which any comments or complain can also be raised.

Damages

Spring View Apartment reserves the right to charge your credit card or invoice you for any theft of or damage caused to Spring View Apartment property during your stay. We will provide you with full breakdown of such charges which may include an administrative fee to recover our costs. We also reserve the right to cancel any booking should you or any members of your party create a serious disturbance to any other guests or adjoining neighbours. 

General Information

This disclaimer outlines the limitations of liability for Strathmore House Apartments regarding the accuracy of information, external events, and losses experienced by guests. Key points include:

1. Accuracy of Information: While efforts are made to ensure information is accurate, Spring View  Apartment disclaims responsibility for any errors or omissions and reserves the right to change information when necessary.

2. Force Majeure: The establishment will not be liable for events beyond its control, including fire, strikes, weather disruptions, and other unpredictable occurrences that may affect accommodations or services.

3. Loss and Damage: Spring View Apartment excludes liability for loss of valuables, property damage, and indirect or consequential losses, except in cases of death or personal injury resulting from negligence on its part.

4. Valuables: Guests are encouraged to discuss the handling of valuable items with staff upon arrival.

5. Statutory Rights: While exclusions apply, guests’ statutory rights remain intact and unaffected by this disclaimer.

Insurance

Guests and visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.

Occupancy

1. Occupancy Limits: The apartment is to be occupied solely by the individuals specified at the time of booking. Should it be determined that additional persons are occupying the apartment who were not included in the original booking, we reserve the right to apply an additional fee. Furthermore, we reserve the right to require the entire party to vacate the premises immediately in such cases, and no refund will be issued for any unused days.

2. Noise and Conduct Complaints: In the event of complaints regarding noise, disrespectful behavior, or damage to the property, we may require guests to vacate the premises without notice and with no compensation for any unused days.

3. Booking Discretion: We reserve the right to decline any bookings if we have reasonable grounds to believe that the customer may not use the apartment responsibly. This includes, but is not limited to, behaviour that contradicts good morals or public order.

Pets

Pets are not permitted.

Pricing

Prices are subject to change without notice, however your price is guaranteed once you have received confirmation.

Right of entry

Employees of Spring View Apartment or nominated person shall be allowed access to the property at all reasonable times for the purposes of inspection or to carry out necessary repairs or maintenance.

Smoking

Please be advised that all of our apartments are non-smoking. Failure to comply with our non-smoking policy will result in a $150 cleaning charge.

Privacy statement

We are committed to ensuring that your privacy is respected and protected. If you have any questions or concerns about your data or our practices, please do not hesitate to contact us. Please see our privacy policy for more detailed information on how we collect, use, and protect your personal data.

Fixtures, fittings and features

We aim to deliver comfort and tranquillity so all of our apartments comes with:

Bedding and Towels: Cotton bed linen, towels, and bath mats

Entertainment: Flat-screen Smart TVs, Wi-Fi 

Kitchen Facilities: Fully-equipped kitchens featuring cutlery, crockery, glassware, a full-size fridge/freezer, oven/hob, microwave, toaster, and kettle

Living Space: Spacious living areas with a dining room table

Cleaning and Maintenance: Cleaning equipment and a complimentary housekeeping service for stays longer than 7 days

Convenience: Hairdryer, iron, and ironing board

Parking: Complimentary private parking (subject to availability)

Family Amenities: Baby travel cots and high chairs available upon request and subject to availability

This comprehensive list of amenities ensures that guests feel at home and have everything they need for a pleasant stay.

Lost property

Left property will be kept on-site by Spring View Apartment for a period of two weeks. After that time if the left property is not claimed by the guest it will be disposed.

Lost of guest property

Spring View Apartment is not liable for loss or damage to any guest's belongings during the stay in our apartment. Please email us at Springviewapartment@gmail.com to register a lost item.

Marketing and general information

Images of apartments presented on our website and third-party websites are for reference only as the apartments vary in style, size and shape. We reserve the right to amend the content of our website at any time.

Personal information

Collection of Personal Information: We may collect personal information from you when you make a booking with us, complete a contact form on our website, or communicate with us via email or telephone. This information may include your name, address, contact details, and payment information.

Use of Personal Information: We may use your personal information to process your booking, communicate with you regarding your stay, and improve our services. We may also use your information for marketing purposes, such as sending you promotional offers or newsletters. However, you can opt out of receiving these communications at any time.

Disclosure of Personal Information: We may disclose your personal information to third parties, such as our service providers or booking partners, in order to fulfill your booking or provide you with the services you have requested. We will not sell, rent, or share your personal information with any other third parties without your consent, unless required by law.

Security of Personal Information: We are committed to ensuring that your personal information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Access to and Correction of Personal Information: You have the right to request access to the personal information we hold about you and to have any inaccuracies corrected. If you would like to request a copy of your information or make any changes, please contact us using the details provided below.

Changes to this Privacy Policy: We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website, so please check back periodically for updates.

Contact Us: If you have any questions or concerns about our privacy policy, or if you would like to request access to or correction of your personal information, please contact us at [email protected]

By providing your personal information to us, you consent to the collection, use, and disclosure of that information in accordance with this privacy policy.

What information do we collect about you

The information we collect about you may include, but is not limited to, your name, contact details, payment information, booking history, preferences, feedback, loyalty programme participation, and browsing behaviour on our website. Additionally, if you choose to connect to our guest Wi-Fi, we may collect device information such as MAC address and IP address.

Please note that we do not collect sensitive personal information about you, such as racial or ethnic origin, political opinions, religious beliefs, genetic data, biometric data, health information, or sexual orientation, unless it is voluntarily provided by you or is necessary for the provision of our products and services.

By providing us with your personal information, you consent to us collecting, using, and storing it for the purposes outlined in our Privacy Policy. You have the right to withdraw your consent at any time by contacting us.

How will we use the information about you

We may also collect information about your interactions with our website, such as IP address, browsing history, and preferences to improve our services and provide a more personalized experience for you.

In addition, we may also collect feedback and reviews from you about our products and services to improve and enhance customer experience.

We take the security and protection of your personal data very seriously and will only collect and use your information in accordance with our privacy policy and applicable data protection laws.

If you have any concerns or questions about the collection of your personal data, please do not hesitate to contact us.

Data sharing

Your data is kept secure and only accessed by authorized personnel who have a legitimate need to access it for business purposes. We have put in place appropriate technical and organizational measures to ensure the security and confidentiality of your data.

If you have any questions or concerns about how your data is being used or stored, please contact us.

Transaction and information security

We also have strict data protection policies in place to ensure that any personal information you provide is kept secure and only used for the purposes for which it was provided. We do not sell or share your personal information with any third parties for marketing purposes.

If you have any concerns about the security of your personal data or payment information, please do not hesitate to contact us. Your privacy and security are of utmost importance to us, and we will do everything we can to ensure that your information is kept safe and secure.

Free Wi-Fi

By connecting to our guest Wi-Fi service, you agree to these terms and acknowledge the potential risks associated with using the service. It is recommended that you take necessary precautions to protect your personal information while using the internet, such as using secure and encrypted connections when transmitting sensitive data. If you have any concerns about the privacy or security of your personal information while using our guest Wi-Fi service, please contact us for further information.

Accessing and amending your personal information

You have a right to access a copy of the information which we hold about you. if you  would like to do this, please contact us.

Business transfer

In the event that our business is transferred, sold or integrated with another business, your details may be disclosed to advisors and any prospective purchasers advisors and may be passed to the new owners of the business.

Changes to our privacy policy

Our privacy policy is regularly renewed following any changes the new policy will be uploaded to the website and the old version removed. Please check back frequently to see any changes.

We take your privacy very seriously and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your data when you visit our website or interact with us in any way.

Information we collect: When you visit our website, we may collect certain information about you, including your name, email address, phone number, and any other information you provide to us. We may also collect information about your device, browser, and IP address.

How we use your information: We use the information we collect to improve our website, respond to your inquiries, and provide you with the best possible service. We may also use your information to send you updates, promotions, and other relevant communications.

How we protect your information: We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We encrypt all sensitive data and use secure servers to store your information.

Sharing your information: We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you.

Cookies: We may use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

By using our website, you consent to our privacy policy. If you have any questions or concerns about our policy, please contact us. 

House rules

1. Damages: Guests will be responsible for any damages to the property caused during their stay.

2. Cleaning: Guests are expected to keep the apartment clean and tidy during their stay. A cleaning fee may apply if the apartment is not left in a satisfactory condition upon check-out.

3. Visitors: Visitors are not allowed to stay at the apartment without prior approval from the property management.

4. Parking: Parking is available on site for guests. Please inform the property in advance if you will be bringing a car.

5. Lost keys: Guests will be charged a fee for lost or damaged keys.

6. Age restriction: Minimum age restriction is 18.

7. Smoking: All apartments are non smoking.

8. Payments: Currently we accept cash: USD, GBP & XCD or bank transfer only.

9. Please see check-in and check-out times for your stay.

10. To determine the specific cancellation and prepayment policies for your preferred room and dates of stay, it is recommended to check the booking details before confirming your reservation.

11. Pets are not allowed at the apartment.

12. Cancellation policy: Pre payment and cancellation policy may vary, please see terms and condition for more information.

Please note that all special requests are subject to availability.