Terms of Business

These Business terms govern the contract between Spring View Apartment (registered: Belair, Kingstown, Saint Vincent and The Grenadines).

Check-in / Check-out

Check-in is from 14:00 Please, confirm the estimated time at which you will arrive at the property. If delayed, please don't worry, you can contact us to rearrange a new meeting time.

Spring View Apartment does not have a reception. Therefore, we will expect to meet guests upon arrival at the main entrance of the apartment to give access and conduct a full check-in / move-in tour. If you need to check-in outside check-in hours, please use the special request section when booking.  

Check-out at Spring View Apartment is by 12:00 noon (Mid-day) on the day of departure unless otherwise agreed upon in advance. Failure to vacate by this time may result in further charges.

Availability & Booking

Availability of accommodation at rates shown may be subject to change or restricted to certain periods. You may be asked to secure your booking by pre-payment. Reservation can be made via our booking request form or simply contact us.

TEL: +1784 526 76 51  /  +1784 494 0543

EMAIL: Springviewapartment@gmail.com

We're available to take bookings from Monday - Sunday 08:00 am to 8:00 pm, Eastern Caribbean time.

Alternatively, contact us outside these hours at:

TEL: +44 745 501 3286 

Monday - Sunday 08:00 am to 20:00 pm GMT, UK TIME.

We reserve the right to refuse, at our sole discretion, any booking made with us.

It is important to thoroughly review all details and dates before finalising your booking, as any errors or omissions could potentially lead to your reservation being cancelled. Additionally, we recommend obtaining travel insurance that includes coverage for cancellations, medical emergencies, and loss or damage to personal belongings. It is always better to be prepared for any unexpected events that may occur during your stay. 

Bookings are confirmed only when Spring View Apartment have accepted the booking by sending you a Booking Confirmation by email and has taken payment unless otherwise agreed in writing. For any booking to be confirmed by Spring View Apartment, a payment date and method must be agreed in advance.

Should payment not reach Spring View Apartment within the required time we reserve the right to suspend or cancel any bookings made and any deposit paid may be forfeited.

Please note that Spring View Apartment has a strict booking age restriction policy of guests being no younger than 18 years old unless specifically agreed in writing. Photographic identification may be requested upon arrival, and if this is not presented or if the guest does not comply with the age restriction, the booking will be cancelled without a refund.

It is important to review all details in the booking confirmation carefully and notify us immediately if there are any inaccuracies. Spring View Apartment will make corrections to any obvious errors within 7 days of issuing the confirmation, or no later than 24 hours before your arrival date if it is within 7 days of booking. If any material changes are not acceptable, a full refund may be provided.

We appreciate your understanding and cooperation with these policies to ensure a smooth and enjoyable stay at Spring View Apartment.

Payment

Your full payment is taken at the time of move-in / check-in otherwise arranged, this is non-refundable or transferable.

Cancellations & Amendments

All cancellations and amendments must be made in writing. A charge may be levied in respect of reservations, which are subsequently cancelled, or in the case of non-arrival. 

If the appropriate cancellation notice is not given in writing before the proposed arrival date, the total cost of the accommodation will be charged unless we can re-let the accommodation at the same rate. We recommend that appropriate insurance is taken out, especially for longer stays. Please note there will be an administration fee for any confirmed bookings which are subsequently amended.

Whilst every effort is made to fulfil, your requests, unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to accept the changed arrangements as notified or cancel your reservation and receive a full refund of the monies paid.

Early departures are treated as cancellations and the Guest is not entitled to a refund for the remaining number of nights unless agreed in writing. Non-arrivals are treated as cancellations and you will not be entitled to a refund. 

Spring View Apartment will be under no further obligation or liability for losses or expenses arising from the cancellation. There are no further circumstances for which Spring View Apartment will be liable for a refund.

Collection of keys

Keys are to be collected and returned unless otherwise agreed at Spring View Apartment. It is important to keep the keys safe and secure during your stay.

When checking out, please return all keys. Failure to return keys may result in a lost key fee being charged to your account.

As standard, we provide one key per bedroom (one bedroom Apartment = 1 key, 2 bedroom apartment = 2 keys)

If you require additional keys or have any special requests regarding key collection or return, please let us know and we will do our best to accommodate your needs.

Special request

All special requests will be considered when allocating bookings but cannot be guaranteed.

Car parking

Car parking is provided free on-site at customers' risk.

Payment

Your full payment is taken at the time of move-in / check-in otherwise arranged, this is non-refundable.

Housekeeping

We employ our own housekeeping and maintenance teams who are all friendly and trustworthy individuals.

Please note the weekly cleaning will not include the washing of dishes or the removal of excess rubbish. The apartments are to be left in a clean and tidy manner, failure to do so will result in an additional cleaning charge. (short-term stay only)

The housekeeping service at Spring View Apartment is typically provided every week, but we can customize it to suit your specific needs for an additional fee. To make arrangements during your booking or stay, please speak with a member of staff or use the special request box when making your booking. (Short-term stay only)

Additionally, we can supply extra bed linen and towels upon prior request, although an additional charge may apply for this service as well.

The Guest agrees to maintain the apartment in a reasonably clean and tidy condition throughout their stay. If the apartment is left in an unreasonable and excessively unclean state upon departure, Spring View Apartment reserves the right to charge the Guest for the additional cleaning required, at a rate of $30 per hour.

Furthermore, the Guest agrees to immediately report any maintenance issues that arise during their stay to the staff of Spring View Apartment. Prompt reporting is essential to prevent further damage to the apartment or any of its contents.

Maintenance

We understand that to deliver the highest standard of service it is necessary to ensure that our properties are well maintained and inspected regularly. We have a maintenance support team available to change light bulbs and handle small day-to-day issues. (short-term stay only)

If a maintenance visit is necessary then this will be arranged at a convenient time for you as we always respect guest’s privacy during their stay with us. The Guest is responsible for taking all reasonable care of the apartment and its contents. The guest agrees to keep the accommodation and any of its content in the same state of repair and conditions as at the commencement of the stay.

Complaints & Comments

Any complaints or comments regarding your stay should be made by calling:

TEL: +1784 526 76 51  /  +1784 494 0543

EMAIL: Springviewapartment@gmail.com

We are available from Monday - Sunday 08:00 am to 08:00 pm, Eastern Caribbean time. Alternatively, contact us outside these hours on TEL: +44 745 501 3286 

Please note that complaints are more easily resolved while you are still in the property.

Comments and complaints can also be raised using the feedback form on completion of your stay.

Damages

Spring View Apartment reserves the right to charge your credit card or invoice you for any theft of or damage caused to Spring View Apartment property during your stay. We will provide you with a full breakdown of such charges which may include an administrative fee to recover our costs. We also reserve the right to cancel any booking should you or any members of your party create a serious disturbance to any other guests or adjoining neighbours. 

General Information

This disclaimer outlines the limitations of liability for Spring View Apartment regarding the accuracy of information, external events, and losses experienced by guests. Key points include:

1. Accuracy of Information: While efforts are made to ensure information is accurate, Spring View  Apartment disclaims responsibility for any errors or omissions and reserves the right to change information when necessary.

2. Force Majeure: The establishment will not be liable for events beyond its control, including fire, strikes, weather disruptions, and other unpredictable occurrences that may affect accommodations or services.

3. Loss and Damage: Spring View Apartment excludes liability for loss of valuables, property damage, and indirect or consequential losses, except in cases of death or personal injury resulting from negligence on its part.

4. Valuables: Guests are encouraged to discuss the handling of valuable items with staff upon arrival.

5. Statutory Rights: While exclusions apply, guests' statutory rights remain intact and unaffected by this disclaimer.

Insurance

Guests and visitors are advised to ensure their insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.

Occupancy

1. Occupancy Limits: The apartment is to be occupied solely by the individuals specified at the time of booking. Should it be determined that additional persons are occupying the apartment who were not included in the original booking, we reserve the right to apply an additional fee. Furthermore, we reserve the right to require the entire party to vacate the premises immediately in such cases, and no refund will be issued for any unused days.

2. Noise and Conduct Complaints: In the event of complaints regarding noise, disrespectful behaviour, or damage to the property, we may require guests to vacate the premises without notice and with no compensation for any unused days.

3. Booking Discretion: We reserve the right to decline any bookings if we have reasonable grounds to believe that the customer may not use the apartment responsibly. This includes, but is not limited to, behaviour that contradicts good morals or public order.

Pets

Pets are not permitted.

Pricing

Prices are subject to change without notice, however, your price is guaranteed once you have received confirmation.

Right of entry

Employees of Spring View Apartment or nominated persons shall be allowed access to the property at all reasonable times for inspection or to carry out necessary repairs or maintenance.

Smoking

Please be advised that all of our apartments are non-smoking. Failure to comply with our non-smoking policy will result in a $150 cleaning charge.

Privacy Statement

We are committed to ensuring that your privacy is respected and protected. If you have any questions or concerns about your data or our practices, please do not hesitate to contact us. Please see our privacy policy for more detailed information on how we collect, use, and protect your personal data.

Fixtures, fittings and features

We aim to deliver comfort and tranquillity. So hence all of our apartments comes with:

• Bedding and Towels: Cotton bed linen, towels, and bath mats

• Entertainment: Flat-screen Smart TVs, Wi-Fi 

• Kitchen Facilities: Fully-equipped kitchens featuring cutlery, crockery, glassware, a full-size fridge/freezer, oven/hob, microwave, toaster, and kettle

• Living Space: Spacious living areas with a dining room table

• Cleaning and Maintenance: Cleaning equipment and a complimentary housekeeping service for stays longer than 7 days (short-term stays)

• Convenience: Iron and ironing board

• Parking: Complimentary private parking (subject to availability)

• Family Amenities: Baby travel cots and high chairs available upon request and subject to availability

This comprehensive list of amenities ensures that guests feel at home and have everything they need for a pleasant stay.

Lost property

Left property will be kept on-site by Spring View Apartment for two weeks. After that time if the left property is not claimed by the guest it will be disposed of.

Loss of guest property

Spring View Apartment is not liable for loss or damage to any guest's belongings during their stay in our apartment. Please email us at Springviewapartment@gmail.com to register a lost item.

Marketing & General Information

Images of apartments presented on our website and third-party websites are for reference only as the apartments vary in style, size and shape. We reserve the right to amend the content of our website at any time.